Refund Policy

At Elmrooj for information technology co., we are committed to providing high-quality services and ensuring customer satisfaction. If you are not fully satisfied with a purchased service, you may request a refund within 14 days from the date of purchase, subject to the following conditions:

Refund Conditions:

1. Refund Period: Refund requests must be submitted within 14 days of the purchase date.

2. Service Type: Refunds are applicable only to digital or consulting services that have not been fully delivered or where work has not yet started.

3. Request Process: Refund requests must be submitted via our official email or contact form, clearly stating the order number and the reason for the refund.

4. Partially Delivered Services: If any part of the service has already been completed, we reserve the right to deduct the value of the completed portion.

5. Completed Services: Fully delivered services are non-refundable.

Refund Process:

• Approved refunds will be processed using the original payment method within 7–14 business days.

• Any applicable transaction or administrative fees may be deducted from the refunded amount.